Refund Policy

Last updated September 6, 2026

Snikus has two things you can pay for: the Verified subscription, billed monthly, and one-off sponsored campaigns for founders who don't have Verified. They get refunded differently, because honestly they're different kinds of purchase — one's ongoing access, the other is a single placement that starts running the second it's approved.

Verified subscription

Verified renews every month. Cancel it and you keep everything — the tick, extra startup slots, faster relaunches, free campaign credit, priority support — through the rest of the period you already paid for. We won't prorate a refund for the days you didn't end up using.

Charged by mistake on our end? Duplicate charge, charged after you'd already cancelled, some technical screwup — that gets refunded, no back-and-forth. Subscribed by accident and haven't touched any of the perks yet? Reach out within a few days and we'll refund it once, as a courtesy, no hard feelings.

Sponsored campaigns

Paid campaigns — the $3, 24-hour option for anyone who isn't Verified — get reviewed first, and once approved they run for the full window you paid for. That window is short and the placement genuinely gets delivered, so once a campaign is live, it's not refundable. Same logic as a single day of ad spend anywhere else: you don't get it back once it's run. If a campaign gets rejected during review and never actually goes live, you're refunded automatically — you're only ever paying for something that ran.

The 10 free monthly campaigns Verified founders get aren't a purchase in the first place, so there's no refund question there. An unused one just expires at the end of the month instead of stacking up.

How to request one

Send Support the charge you're asking about. Verified founders jump the queue like they do for any other support request, but a genuine billing mistake gets fixed for everyone regardless of tier — that's not a perk, that's just us being right. Expect a resolution within a few business days.

Chargebacks

Talk to us first if a charge looks wrong. It's faster than going through your bank, and it's the only way we can actually fix what happened instead of just losing the dispute blind. Skip straight to a chargeback without reaching out, and the account tied to it may get suspended while we sort out what happened.