Refund Policy
Straightforward terms for the one thing on Snikus that costs money — the Verified badge subscription. Last updated July 2026.
What this covers
The only paid feature on Snikus is the optional Verified badge subscription. Everything else — creating an account, posting, building your startup page, finding teammates through Open Roles — is free and always will be. This policy only applies to that one subscription.
Billing & payment processor
Payments are processed by Paddle, our Merchant of Record. Paddle handles the actual charge, your receipt, and the refund transaction itself if one is approved — you'll see "Paddle.com" or "Paddle.net" on your card/bank statement, not "Snikus" directly.
7-day refund window
If you're not happy with the Verified badge within 7 days of your first charge, contact us via Feedback & Bug Reports or Help & Support and we'll refund that charge in full, no questions asked. After 7 days, charges already billed are non-refundable, but you can still cancel at any time to stop future renewals.
Cancelling
Cancel any time from the receipt Paddle emails you after checkout, or by reaching out through Help & Support and we'll cancel it on your behalf. Cancelling stops the next renewal — it doesn't retroactively refund a period you've already paid for, outside the 7-day window above.
What happens to your badge
Your Verified badge stays active until the end of the period you already paid for, even after you cancel. It's removed automatically once that period ends and no further payment has gone through.
Questions
Reach out via Help & Support if anything here needs clarifying, or if a charge looks wrong.
